![]() Regarding your mention of 'free play' - it is our marketing team that are responsible for promotions etc, of which they may at times send offers as they see fit, a decision that is based on a handful of factors. If you would like to get a better understanding of this, you might like to check out the following overview article in our Help Centre. In response to what you have written, and in the hope to reinstill some confidence, I feel it's important for me to highlight that all our games operate via a certified random number generator (RNG), a type of computer program that ensures all results, from every game, are completely random, every time. ![]() I'm sorry to read of your disappointment - as a player myself, I can definitely relate, though as with any game based on on chance or luck, both 'good' and 'bad' results are to be expected, there is no guarantee every sweepstakes entry will result in a win. ![]() Hello Alicia, Thank you for taking the time out of your day to pass by and share your thoughts & concerns.
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